How to Order

 

You can place your order via the website or you can call us on 07723 602783. Or alternatively email marketa@gandawood.com.

 

You will receive confirmation of your order via email or text.

 

We are always happy to chat. We are also always delighted to discuss bespoke projects or design ideas so get in touch.

 

Lead Times

 

All our pieces are made to order and crafted to the highest quality. We don't cut corners or compromise our standards so please be aware that your order may sometimes take up to 8 weeks. We will contact you when your order is booked into the workshop and give you an estimated delivery date. We will be in touch again in the weeks prior to delivery.

 

Delivery

 

We have our own vehicles and drivers to ensure safe delivery. Your furniture will be carefully wrapped to protect it whilst in transit, delivered into the room of your choice, unwrapped and assembled as required. Please let us know if you have any access issues.

 

Peace of Mind

 

We take pride in all our products being made to exceptional standards but because things sometimes go wrong, our returns policy states that where a damaged or faulty piece of furniture is delivered, we will do our utmost to rectify the error as quickly as possible. If you are unhappy with your purchase for other reasons, let us know within seven days and we will guarantee a refund providing the item is returned in "as new condition" within 14 days. Unfortunately we are unable to refund shipping, handling or insurance charges, except of course in the case of any errors on our part. Bespoke pieces made to special order cannot be refunded, unless there is a fault with the product.

 

We are confident that our furniture will stand the test of time. However, please note that most of our products are made of solid timber, and you should expect it to move slightly in damp or overly dry conditions.